Privacy Policy

At Evanthia, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Evanthia (“Evanthia,” “we,” “us,” or “our”) collects, uses, discloses and protects personal information when you visit our website, make a purchase, submit an inquiry, request a custom piece, or otherwise interact with us.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Your name
• Email address
• Telephone number
• Billing and shipping address
• Order and transaction information
• Jewelry preferences, sizing and customization details
• Information, photographs, inspiration images or other materials you provide in connection with a custom jewelry request
• Communications and correspondence with Evanthia
• Marketing and communication preferences

When you visit our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information, pages viewed, referring website and information collected through cookies or similar technologies.

Payment Information

Payments may be processed through third-party payment providers. When payment information is submitted directly through a payment provider, that provider may collect and process your payment details in accordance with its own privacy practices.

Evanthia does not intentionally retain complete credit or debit card information where payments are processed directly by a third-party payment provider.

2. How We Collect Personal Information

We may collect personal information when you:

• Visit or use our website
• Purchase or inquire about a piece of jewelry
• Request a custom or made-to-order piece
• Contact us by email, through our website, or through another communication channel
• Subscribe to our mailing list or other marketing communications
• Participate in a promotion, event or other Evanthia offering
• Otherwise voluntarily provide information to us

We may also receive certain information from service providers that assist us in operating our website, processing transactions, fulfilling orders or understanding how our website is used.

3. How We Use Your Information

We may use personal information to:

• Process, manage and fulfill purchases
• Develop and produce custom or made-to-order jewelry
• Respond to inquiries and provide customer service
• Communicate with you regarding an order, consultation or custom project
• Arrange shipping, delivery and returns
• Process payments and maintain transaction records
• Maintain appropriate business, accounting and tax records
• Prevent fraudulent or unauthorized transactions
• Maintain the security and functionality of our website
• Understand how visitors use our website and improve our services
• Send marketing communications where you have consented or where otherwise permitted by law
• Comply with applicable legal and regulatory requirements

We limit the collection and use of personal information to purposes that are reasonably necessary for our business activities and the services you request.

4. Custom Jewelry Inquiries

Creating custom jewelry may require additional information about your preferences, specifications and intended design.

You may choose to provide photographs, sketches, inspiration images, ring sizes, stone preferences, engravings or other information relevant to your custom piece.

We use this information for purposes related to your consultation, quotation, design, production and order.

Please avoid providing personal information that is not necessary for your jewelry request.

5. Cookies and Similar Technologies

We use Vercel Web Analytics to count visits and to see which pages and pieces are viewed most often. It does not use cookies, does not identify individual visitors and does not follow you across other websites. Our website also stores your bag, wishlist and language choice in your own browser so that they are remembered between visits; this information is not sent to us.

Our website may use cookies and similar technologies to operate properly, remember preferences, understand website traffic and improve the browsing experience.

Certain cookies may be necessary for functions such as shopping carts, checkout, security or account functionality. Other technologies may be used for analytics, performance or marketing purposes where permitted by applicable law.

You may be able to control or disable certain cookies through your browser settings or through cookie controls made available on our website. Disabling certain cookies may affect the functionality of portions of the website.

6. Marketing Communications

If you choose to receive promotional communications from Evanthia, we may use your contact information to send information about new pieces, collections, services, events or other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.

Even if you unsubscribe from promotional communications, we may still contact you when necessary regarding an existing order, transaction, custom project or other service you have requested.

7. When We Share Personal Information

We do not sell your personal information.

We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide our services. These may include:

• Website and e-commerce service providers
• Payment processors
• Shipping and courier providers
• Email and communication platforms
• Website hosting and technology providers
• Analytics and marketing service providers
• Professional advisers, accountants and other business service providers

These providers may only receive the information reasonably necessary for the services they perform on our behalf or as otherwise permitted by law.

We may also disclose personal information when required or permitted by applicable law, including where necessary to comply with a legal process, protect our rights, investigate fraud or security concerns, or protect the safety and security of Evanthia, our customers or others.

8. Information Processed Outside Quebec or Canada

Some of the service providers we use may store or process personal information outside Quebec or Canada.

When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement authorities or other governmental authorities in accordance with applicable law.

We take reasonable steps when selecting and working with service providers to protect personal information entrusted to them.

9. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, accounting, tax, contractual or business requirements.

Retention periods may vary depending on the nature of the information and the reason it was collected.

When personal information is no longer required, we take reasonable measures to securely destroy, delete or anonymize it, as appropriate and subject to applicable law.

10. How We Protect Your Information

We use reasonable administrative, technical and physical safeguards appropriate to the nature and sensitivity of the personal information in our care.

These measures are intended to protect personal information against unauthorized access, loss, theft, disclosure, copying, use or modification.

However, no method of electronic transmission or storage is completely secure. While we take reasonable steps to protect personal information, absolute security cannot be guaranteed.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request that inaccurate or incomplete personal information be corrected
• Withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions
• Ask questions about how your personal information is collected, used, disclosed or retained
• Make a complaint regarding our handling of your personal information
• Request information regarding the categories of persons who may have access to your personal information

Depending on the circumstances and applicable law, additional privacy rights may also be available.

To make a privacy request, please contact our Privacy Officer using the information below. We may need to verify your identity before responding to certain requests.

12. Consent

Where consent is required, we seek to obtain consent in a manner appropriate to the nature and sensitivity of the personal information involved.

You may withdraw your consent to certain uses or disclosures of your personal information, subject to legal or contractual restrictions and reasonable notice.

Withdrawing consent may affect our ability to provide certain products or services where the information is necessary to fulfill your request.

13. Third-Party Websites

Our website may contain links to websites, social media platforms or services operated by third parties.

Evanthia is not responsible for the privacy practices, security or content of third-party websites or services. We encourage you to review the privacy policies of those third parties before providing personal information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology or legal requirements.

The most current version will be made available on our website, and the “Last Updated” date at the top of this page will indicate when the policy was most recently revised.

Where required by law, we will provide additional notice or obtain consent before making material changes to how personal information is handled.

15. Contact Us

Evanthia has designated a person responsible for overseeing our privacy practices and the protection of personal information.

Questions, requests or complaints regarding this Privacy Policy or our handling of personal information may be directed to:

Privacy Officer
Evanthia Primbas
Montreal, Quebec, Canada
Email: eprimbas@evanthia.ca

We will review privacy inquiries and requests in accordance with applicable privacy laws.